SAFETY IS OUR PROMISE!
We’ve taken many steps to ensure patients can receive treatment at our clinic in a safe, secure, and hygienic environment. Here’s what we’re doing to help keep everyone safe:
All patients will be required to complete the online COVID-19 screening questionnaire included in the appointment reminder email. If patients are feeling unwell, we’ll offer to change the appointment to a virtual session that day and re-book their in-person appointment. Upon arrival at the clinic, we require confirmation that the questionnaire has been completed and that patients have a mask.
STAFF TRAINING AND DAILY SCREENING
All staff members will be asked to complete a daily COVID Screening Questionnaire and temperature check to determine their “Fit for Work” status prior to entering the clinic each day. Our staff have been trained in proper hand hygiene practices using the Hand Hygiene E-Learning Module provided by Infection Control and Prevention Canada (IPAC). Our staff has also been trained in proper mask donning and doffing procedures.
Everyone will be asked to follow physical distancing guidelines while in the clinic (i.e. floor stickers and directional arrows). Please only enter the clinic at your scheduled appointment time. Our front desk team will be safely distanced behind a plexiglass barrier. We’ve also reduced the number of in-person appointments throughout the day to reduce the number of people in the clinic at one time.
DISINFECTION & SANITIZATION
We’ve implemented high frequency cleaning protocols for all areas of the clinic according to the Public Health guidelines. Treatment rooms will be disinfected after every patient and high touch areas will be cleaned several times each day. The frequency of our cleaning procedures is above the Public Health standard and all procedures will be logged and tracked.
To minimize the risk for everyone in the clinic, all patients and staff will be wearing masks at all times. Please come to your appointment with a mask.
There are multiple hand sanitizing stations throughout the clinic. We’re asking patients to sanitize upon entering the clinic, throughout the appointment as needed, and before leaving the clinic.
BRING ONLY THE ESSENTIALS
Please only bring the essentials (i.e. form of payment) into the clinic with you. Please leave jackets, bags and other non-essential items at home or in your car.
Our bathrooms will be available for emergencies only. Please plan accordingly.
In order to prevent crowding in the clinic and facilitate physical distancing, we’re asking patients to come to their appointments alone unless they require a caregiver or guardian (for children under 18).